Help Center
Frequently asked questions
Quick answers, with links to the longer guides.
Is Itineru free?
Yes. The Explorer plan is free and lets you build itineraries by hand. The paid plan, Itineru+, unlocks the AI-powered planning (Discoveries, Road Trips, Quick Find) and the audio guides. See Your plan and billing.
How do I reset my password?
Tap Forgot Password? on the sign-in screen, enter your email, and type in the 6-digit code we send you, then choose a new password. Full steps in Resetting your password.
The verification or reset email has not arrived. What now?
Check spam, then tap Resend on the code screen; you can request a fresh code once a minute. Always use the code from the newest email.
Can I use Itineru at home, not just when travelling?
Absolutely. Itineru is just as much for a Saturday afternoon in your own city as for two weeks abroad. Ask it what to do nearby, or generate an itinerary for your own town.
How do I generate an itinerary?
Tap the orange sparkle button, on the Explore tab or in the plus menu, and choose Discoveries, a Road Trip, or Quick Find. See Planning an outing or a trip.
What is Maven?
Maven is the companion built into Itineru: a chat you can open from anywhere in the app to plan things, ask about your trips, or get help using the app. See Chatting with Maven.
Do I need an internet connection?
Yes, for planning, generating and syncing. Once an itinerary is open, previously loaded content is cached on your phone, but Itineru is designed to be used online.
How do I cancel my subscription?
Through your app store: Settings, then Subscriptions on iPhone, or Play Store, then Payments and subscriptions on Android. Cancelling stops the next renewal; nothing you made is deleted. See Your plan and billing.
I bought Itineru+ but the app says I am on the free plan.
Open the subscription screen and tap Restore Purchases, signed in to the same app store account you purchased with.
Can I split expenses with people I travel with?
Yes. Log expenses against a trip, split them evenly, by shares or exactly, and Itineru works out who owes whom. See Expenses and splitting.
How do I get my data out of Itineru?
Profile, then Settings, then Data and Storage, then Download My Data. Everything Itineru stores about you, in one file. See Your data and your account.
How do I delete my account?
Profile, then Settings, then Data and Storage, then Delete Account. It is permanent, and remember to cancel any subscription through your app store separately. See Your data and your account.
How do I contact support?
Email support@itineru.app, or go to Profile, then Get Help, in the app.