Terms of Service

1. Service Overview

Itineru provides travel planning tools including walking tours, road trips, Maven (an AI chat companion), narrated audio guides, a Scratch Map of visited countries, friends and shared trip collections, expense tracking, and travel safety advisories. Some of these tools are powered by AI and are only available on the Itineru+ plan (see section 4). Features may be updated, modified, replaced, or subject to usage limits as we improve the service.

Some features rely on optional permissions you grant on your device: location, microphone (for voice trip input), photo library, and notifications. You can grant or revoke these at any time in your device settings; revoking a permission may disable the feature it supports.

By using the app you agree to receive important service notifications and security updates. Product announcements are optional and can be turned off in Settings.

2. Eligibility & Accounts

You must be at least 13 years old (or the minimum age required in your region, for example 16 in parts of the EU) to use Itineru. You are responsible for the accuracy of information in your profile and for keeping your sign-in details private.

You can sign in with your email address (verified with a one-time code sent to that address), Sign in with Apple, or Google. You agree not to share your account, sell access, or create multiple accounts to get around free-plan limits or the fair-use allowances described in section 4a.

We may suspend or terminate accounts if we detect suspicious activity, misuse of AI features, harassment of other users, or violations of applicable law. Where we can, we will tell you why and give you a chance to respond.

3. AI-Generated Content: Routes, Tours, Maven & Audio

Walking tours, road trips, Maven conversations, and audio narration are generated by AI models. They are provided for planning inspiration only and can be wrong. Itineraries, opening hours, prices, accessibility details, route timings, distances, and safety information may be inaccurate, incomplete, or out of date. Always check the important details with an authoritative source before you rely on them, especially opening times, tickets, transport connections, and anything that affects your safety.

Suggested walking directions, driving routes, and estimated durations are approximations based on third-party mapping data. You are solely responsible for obeying traffic laws, road signs, and local regulations, and for driving or walking safely.

Audio narration is synthetic speech produced from AI-written scripts. It may contain factual errors, outdated information, or names pronounced incorrectly. We monitor and improve content quality, but we cannot guarantee the accuracy of any generated itinerary, conversation, or narration. Please use the in-app feedback option to report anything that looks wrong.

Maven is a planning assistant, not a professional adviser. It does not provide medical, legal, immigration, visa, financial, or emergency advice. In an emergency, contact local emergency services.

3a. Route Safety & Assumption of Risk

All routes, waypoints, and destination suggestions generated by Itineru are AI-generated suggestions, not verified safe passages. The app does not assess, monitor, or guarantee the real-time safety of any neighbourhood, street, path, or location included in a suggested route.

Itineru does not evaluate local crime conditions, infrastructure hazards, weather, lighting, crowd density, or any other factor that may affect your personal safety. Any safety-related content shown in the app is informational only. Conditions change frequently and the app's information may not reflect current conditions.

You must exercise your own independent judgment about personal safety when following any suggested route, especially in unfamiliar areas. We strongly recommend consulting local authorities, your accommodation provider, and official government travel advisories before exploring any destination.

You acknowledge and agree that:

(a) You assume the risks associated with following suggested routes, visiting suggested locations, and acting on AI-generated recommendations, to the extent the law allows you to;

(b) You will not rely solely on the app for navigation or safety decisions;

(c) You are responsible for assessing whether any suggested route or location is appropriate for your personal circumstances, including time of day, group size, and local conditions.

To the maximum extent permitted by applicable law, Itineru shall not be liable for any personal injury, theft, property damage, or other loss arising from following suggested routes or visiting suggested locations. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including the consumer guarantees described in section 11.

If you encounter a safety concern on a suggested route, please report it using the "Report Safety Concern" option in the app or by contacting support@itineru.app. We take all safety reports seriously and will review them promptly.

3b. Travel Advisories & Health Information

Travel advisory information, safety scores, and destination warnings shown in the app are aggregated from public sources and AI summarisation. They are not a substitute for official government travel advisories. Always consult the authoritative source for your country before travelling, including (but not limited to):

• UK Foreign, Commonwealth & Development Office: gov.uk/foreign-travel-advice
• Australian Smartraveller: smartraveller.gov.au
• US Department of State: travel.state.gov
• Government of Canada Travel Advice: travel.gc.ca

Itineru does not provide medical, immigration, vaccination, or visa advice. Always consult a qualified professional for those matters.

4. Plans, Subscriptions & Billing

Plans: Itineru offers a free plan (Explorer) and a paid subscription (Itineru+). Explorer lets you build trips manually, with standard maps and place information, and does not include AI features. Itineru+ adds AI-generated walking tours and road trips with no monthly cap, Maven (our AI travel companion), narrated audio tours, and enhanced place search and routing. Maven and audio narration are subject to the fair-use allowances in section 4a.

Price & billing period: Itineru+ is an auto-renewing subscription available as a monthly plan (USD $9.99 per month) or an annual plan (USD $89.99 per year). Apple and Google convert this to your local currency, so the exact amount, including any applicable taxes, is shown on the in-app subscription screen and in the App Store or Google Play before you confirm the purchase. Payment is charged to your Apple ID or Google Play account when you confirm.

Auto-renewal: your subscription renews automatically for the same period and price at the end of each billing period unless you cancel at least 24 hours before the current period ends. Your account is charged for renewal within 24 hours before the end of the current period. Any free trial or introductory offer we run converts to a paid subscription at the end of the trial unless you cancel before it ends.

Managing & cancelling: subscriptions are managed by Apple or Google, not by Itineru. You can change or cancel at any time in your device's subscription settings (iPhone: Settings → Apple ID → Subscriptions; Android: Google Play → Subscriptions). Deleting the app does not cancel your subscription. Cancellation takes effect at the end of the current billing period and you keep Itineru+ until then.

Refunds: because Apple and Google take your payment, refund requests are handled by them under their refund policies (Apple: reportaproblem.apple.com; Google: Google Play refund policy). We cannot issue refunds directly. This does not limit any refund or remedy you are entitled to under consumer law, including the Australian Consumer Law; if you believe you are entitled to one, contact support@itineru.app and we will help you get it through the store.

Restore purchases: if you reinstall the app or switch devices, use "Restore Purchases" in Settings → Subscription to recover your active subscription.

Price changes: we may change the price of Itineru+ for future billing periods. We will notify you at least 30 days before a price increase applies to you, and Apple or Google may also ask you to agree to the new price before it takes effect. If you do not want to pay the new price you can cancel before it applies and keep your existing price until the end of your current period.

Premium voice audio minutes (not yet available): narration on Itineru+ uses a standard voice at no extra charge. A premium voice is planned as an optional, separate in-app purchase of audio minutes. It is not on sale yet; when it launches, the price will be shown in your local currency in the store before you buy, and the following will apply. Audio minutes are a consumable: each minute of premium narration we generate uses one minute from your balance, which you can see in Settings → Audio. When your balance runs out, narration falls back to the standard voice and you are not charged again unless you buy more. Audio minutes have no cash value, cannot be transferred or exchanged, are not refunded by Itineru (refund requests go to Apple or Google as above), and are lost if you delete your account.

4a. Fair Use

AI walking tours and road trips on Itineru+ have no monthly cap. Maven and audio narration have a running cost per use, so they come with a fair-use allowance that is set well above what normal travel planning uses:

Maven: 300 conversation turns per calendar month. A turn is one message you send and the reply you get back.

Audio narration: roughly 4.5 hours of newly generated narration per calendar month.

Short-window limits: we also apply hourly limits that protect the service from automated or abusive use. Ordinary use will not reach them.

Allowances reset on the first day of each month at 00:00 UTC. If you reach an allowance, that feature pauses until the reset; everything else in Itineru+ keeps working, and the app will tell you plainly when this happens and when it resets. Reaching an allowance does not entitle you to a refund for the current period, but if you have hit one through ordinary use, email support@itineru.app and we will look at it. If we reduce an allowance in a way that materially affects you, we will give you at least 30 days' notice, and you can cancel before the change takes effect.

These allowances exist to keep the service fair for everyone. Using scripts, bots, or multiple accounts to get around them is a breach of these terms.

5. Location, Privacy & Data

Itineru only uses your precise location when you have granted the location permission and a feature needs it: showing places near you, weather for where you are, and navigation during a tour or road trip. Itineru does not track your location in the background. You can manage profile visibility, shared countries, and activity logs within Settings → Privacy.

Voice input is captured only while you are actively pressing the voice-input button and is transcribed using your device's built-in speech recognition. We do not record continuous background audio.

What you type or say to Maven and the trip details you submit are sent to our AI providers to generate a response, and are logged so we can check quality and fix problems. Please do not include sensitive personal information (for example health details or payment card numbers) in prompts. Aggregated analytics, crash reports, and usage metrics help us improve route quality and audio performance. See our Privacy Policy for the full list of processors and what each one receives. We never sell your personal data.

6. Social Features & Shared Trip Collections

Itineru includes social features: friend requests, profile visibility controls, and shared trip collections that multiple users can edit together.

Conduct: you agree not to harass other users, post unlawful or hateful content, impersonate another person, attempt to access another user's account, or use the friends system to spam or scrape contacts. We may suspend or remove accounts that violate this policy.

Shared Collections: when you accept an invite to a collection, the collection owner and other members can see content you add to it. The collection owner controls membership and may remove members or delete the collection at any time. Removing yourself from a collection revokes your access but does not delete content other members have already saved or copied.

Reporting: use the in-app report option or email support@itineru.app to report abusive content or behaviour. You can also block another user to prevent further requests.

7. Expense Tracking

Itineru's expense tracker is provided for personal record-keeping only. It does not constitute financial, tax, accounting, or investment advice, and we make no guarantee about the accuracy of currency conversions or budget calculations. You are responsible for keeping authoritative records of your finances.

8. Third-Party Services

The app relies on mapping, AI, voice synthesis, speech recognition, weather, web search, image, payment, analytics, and cloud services from third-party providers (named in the Privacy Policy). Continued access to these services is subject to their respective terms, quotas, and availability.

You agree not to extract bulk data, resell or relicense generated itineraries, use the service to train competing AI models, or interfere with the usage limits imposed by Itineru or any integrated provider.

Service disruptions or changes to third-party APIs may temporarily affect feature availability. To the extent the law allows, we are not liable for third-party service outages or changes to their terms, although your consumer guarantees (section 11) still apply to the service we supply.

9. Feedback & Communications

We welcome bug reports, feature requests, and UX feedback via the in-app Help Centre. By submitting feedback you give Itineru a non-exclusive, perpetual, royalty-free licence to use that input to improve the product, without any obligation to you. You keep ownership of the trips and content you create.

We may contact you for research interviews or early access to new features. Participation is optional.

10. Changes to These Terms & Termination

We may update these terms as the product and the law change. If a change is material, we will tell you in the app or by email at least 14 days before it takes effect, or sooner where a change is needed for legal or security reasons. If you do not agree with a change you can stop using the app and cancel any subscription through the store before it takes effect. Changes will not reduce your rights under consumer law.

You may stop using the app at any point and delete your account via Settings → Data Management. Data is removed from active systems within 30 days of confirmation; encrypted backups are purged within a further 60 days. Deleting your account does not cancel a subscription; cancel it in your device's subscription settings first.

We may suspend or terminate your account if you seriously or repeatedly breach these terms or applicable law. If we end your access for any other reason while you have a paid period remaining, we will help you seek a pro-rata refund from Apple or Google.

11. Consumer Guarantees

If you are a consumer in Australia, the Australian Consumer Law gives you guarantees that cannot be excluded, including that our services will be provided with due care and skill and be fit for any purpose you told us about. Nothing in these terms excludes, restricts, or modifies those guarantees or any other right or remedy you have under the Australian Consumer Law or another law that cannot be excluded.

If you live in the United Kingdom or the European Union, you keep the protections of the UK Consumer Rights Act 2015 and the consumer laws of your country of residence, including any rights relating to digital content and services. If any part of these terms conflicts with those rights, your rights win.

12. Limitation of Liability

Subject to section 11, and to the maximum extent permitted by applicable law, Itineru and its officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of the service, including loss of data, loss of profits, or loss caused by reliance on AI-generated content.

Subject to section 11, our total liability for any claim arising from the service is limited to the greater of the amount you paid for Itineru+ and audio minutes in the 12 months preceding the claim, or AUD $100.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.

13. Governing Law & Disputes

These terms are governed by the laws of Victoria, Australia. Disputes will be resolved in the courts of Victoria, except that if you are a consumer in the UK, the EU, or another country whose laws give you the right to bring proceedings in your local courts, you keep that right, and the mandatory consumer protections of your country of residence continue to apply.

If you have a complaint, please contact us first at support@itineru.app and we will try to resolve it with you directly. If you are in Australia you can also contact your state or territory consumer protection agency or the ACCC.

14. Who We Are & Contact

Itineru is operated by Itineru (ABN 36 330 764 188), a sole trader business registered in Australia and based in Victoria. Questions about these terms? Reach out through the in-app Help Centre or email support@itineru.app. We typically reply within two business days.